Compare your own performance to your nearest competitors. SmartWorld can help you assess your position within your sector locally or globally and identify your competitive edge via competitive analysis and competitor research.
We can provide you with valuable benchmarking of key areas of customer engagement:
- Brand expectations
- Service experiences
- Loyalty drivers
Many of our clients have discovered that their customers' loyalty is hard won and worth preserving. Getting a true assessment of your competitors, your relative strengths and weaknesses, can have a significant impact of your market position and customer retention.
To find out how a SmartWorld competitor benchmarking program can help to give your business a competitive advantage, contact us today.