Chief Executive Officer
Grant leads the SmartWorld business in the role of Chief Executive
Officer. Prior to joining SmartWorld in 2010, Grant worked in
executive and senior management roles in financial services,
telecommunications and manufacturing organisations. His innovation
and vision has seen SmartWorld invest in continuous improvements to
processes and systems, encouraging alternative and practical
approaches to increasing client satisfaction.
Chief Financial Officer
Appointed as Chief Financial Officer in October 2011, Larissa
leads the Finance, Business Planning and Project Office teams.
Prior to joining SmartWorld, Larissa held general management roles
in the financial services and industrial sectors, with a focus on
strategic finance. Having worked across the US and Asia Pacific
markets Larissa brings a valuable global experience and perspective
to the SmartWorld organisation.
Global Sales Director
Jeremy leads sales and business development in the role of
Global Sales Director. Jeremy has previously lead business
development and key account teams in a number of large
institutions. He has operated within financial services, health
care, and retail industries and has experience in sales, key
account management, strategy, product management, retail marketing
and Franchise distribution.
Managing Director - Europe
Alexander heads up our European Office, as well as the sales teams
for Global Accounts, managing business strategy and senior level
relationships. His experience prior to joining SmartWorld was within
retail and marketing management, having worked with major retailers
and brands across Europe in a management and client servicing
Regional Service Director - East Asia Region
Mai leads the client servicing teams in the East Asia Region. Since
she joined SmartWorld in 2005, Mai has gained extensive experience
in client servicing in Japan with both domestic and global clients.
Having recently extended her responsibility for client servicing to
the East Asia Region as a whole, she aims to share her experience
and best practice to client servicing to ensure greater levels of
Information Technology Director
Michael leads the Information Technology team with a focus on IT
development. Bringing 15 years of experience in high availability
online transaction and reporting systems to the organisation,
Michael has a passion for agile and lean software development
processes. In conjunction with a strong understanding of
operations, Michael's focus is to enable SmartWorld to build a
strong business for the future.
IT General Manager
Charlie joined SmartWorld in 2002 and offers nearly 20 years'
experience in general IT management. Charlie has worked as an IT
professional in a number of businesses within Australia and
globally including Avanade, Getronics, IBM GSA, TABCORP and
Ultradata in capacities ranging from technical leadership to
general management. Charlie holds a degree in computer science from
China and a Master of IT from Deakin University, Australia.
Human Resource Manager/Regional Operations Manager-Asia
Xinwen leads the Human Resource and the Asia Pacific Operations
teams. Xinwen joined SmartWorld in 2007 and brings extensive account
management experience to SmartWorld's business. Xinwen has extensive
experience and qualification in customer service and management
having specialised in international hospitality management for 8
years. Xinwen holds a Bachelor of Hotel Management and
International Tourism and a Masters in Human Resource Management
and International Business.